Returns

Can I return my item(s)?

Returns / Cancellations

Consumer contract regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

• You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
• Your right to return or cancel products does not apply to goods that are specially ordered to your vehicle registration on VIN Number which by reason of their nature cannot be returned. This doesn't affect your statutory rights if goods are faulty or not as described.
• If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
• To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
• You can cancel by email info@burrowscarparts.co.uk, by telephone call 0114 2852765, or write to: Burrows Motor Company 260 Penistone Road Sheffield S6 2FQ
• If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
• We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

In Store orders

We can only accept non faulty items or non special order items for return within 7 days of purchase, Items must be unused in original packaging & any applicable seals still intact. A re-stocking charge may apply to certain items The Company reserves the right to reject any returns considered unsuitable for resale for whatever reason. Where the above conditions have been met the Company will credit your account within 30 days. Working days means all days other than Saturday, Sunday and public holidays. Goods of a perishable nature are non-cancellable.

Special Order Items

Orders for Goods which are not general stock items and which are subject to special order provision to your particular registration number or VIN are only accepted by the Company on the basis that such orders cannot be cancelled by the customer, and that credit cannot be issued for such Goods.

Faulty Goods / Warranty

You must inform The Company of any defect as a result of damage in transit, or any listed components that are found to be missing, within 24 hours of delivery of the Goods, in particular if your item has an LCD display screen. All products carry a full manufacturer Warranty If your product develops a fault whilst still covered in the warranty period, please contact us on 0114 2852768 and we will advise you of the next step to rectify the problem. All items that are returned will be examined to identify if the product is faulty within 2 working days. All items returned and found to be not faulty may incur a charge of up to £30 and returned at the customer’s expense. We will not cover faults caused by accidents, neglect, misuse or normal wear and tear. Any Orders that are over 6 months old and the Product has been confirmed to be defective and a refund is due, the refund will be calculated based on the age of the Order and you will be refunded a proportionate amount of the original purchase price of the Product. This does not include the carriage cost of the original Order which will not be refunded.

Please Note:

In order for us to process a refund, we require the goods to be unused and returned in their original packaging, including all labels. You are responsible for any loss or damage from when your item(s) are delivered to you until they are returned to us. For this reason, please only send items back to us via a trackable postal service. It is your responsibility to arrange and fund the cost of returning an item(s) to Burrows Car parts . The only exceptions here are instances where the Burrows Car Parts team deem an item(s) to be faulty or when the wrong item(s) has been delivered or the item has been reported damaged within 24 hours of Receipt In such cases depending on the item size etc we will provide a prepaid post label or Courier collection

How long does it take to process a refund ?

Where appropriate, refunds will be issued within 48 hours upon receipt of proof that the item(s) has been sent back, or when the item(s) itself is actually received back.